About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer fast shipping to United States, Canada, Australia.

Delivery time = Process time ( order preparation )+ Shipping time.

Shipping Methods:

(1) Free Shipping:

• Cost: Free shipping on orders over $60.

• Process Time: 1-2 weeks

(2)Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.

• Cost: €100 per piece

• Process Time: 1-2 Weeks 

• Shipping Time: 5-7 days

• Carrier Availability by Destination:

Norway, Iceland, Cyprus: UPS / DHL Express

Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. Are your products suitable for beginners or experienced crocheters?

Our products cater to crocheters of all skill levels. Whether you're a beginner looking for simple designs or an experienced crafter seeking a challenge, we have something for everyone.

2. How do you ensure the durability of your crochet items?

We pay meticulous attention to detail in our craftsmanship, using tight stitches and high-quality materials to ensure the longevity of our products.

3. What types of yarn do you use for your crochet products?

We use high-quality, soft yarns such as acrylic, cotton, and wool blends to ensure both durability and comfort.